For payment questions, missing credits, generation failures or download problems, contact guchengyehai1@gmail.com.
Tell us what happened, approximately when it happened, and the email you used at checkout or to sign in. If available, include your Stripe receipt reference. Never send a password, API key or full card number.
If you were charged but cannot access the credits or portraits you purchased, email us so we can check the payment and delivery records. We review payment and refund requests individually. Contacting support does not automatically issue a refund.
Previews have a watermark. One download credit unlocks the exact portrait you previewed, without the watermark. AI results can vary: review your pet’s likeness before unlocking. Packs are one-time purchases, not subscriptions.
Free previews and paid generation have daily capacity limits. Paid users have reserved capacity, but generation may still be unavailable when the total daily limit is reached. Existing unlocked portraits remain downloadable. Failed generation does not spend a download credit.
Use the Google account you originally signed in with. If you continued as a guest, use the same browser and keep its cookies. Signing in from that browser saves its collection and credits to your account.